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return and Refund Policy

Last updated: 7th September 2020

We believe in putting a personal touch into everything that we do and want your shopping experience to be a satisfying one. for any reason, you are not completely satisfied with your purchase, you may return the item to us in its original condition within 7 days of receipt.
Returned items must be in the original packaging, including any accessories, manuals, and documentation.

Damaged products through customer mishandling are Non-Returnable.In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or exchange the product.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.

Refunds will be issued based on your original form of payment ( credit card, debit card, etc.)

Order once placed cannot be cancelled.

Please contact our Support team at to start the return process.

The privacy policy outlines how M/s. Ooru Coffee uses and protects any information provided by users on its website(
We are committed to ensuring that your privacy is protected. You can be assured that it will only be used in accordance with this privacy statement.
We might change this policy from time to time by updating this page. We recommend you to check this page to ensure that you are happy with the changes.

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